PRIVACY POLICY

ARTU SOLUTIONS LTD
Last Updated: December 2025

This Privacy Policy explains how ARTU SOLUTIONS LTD (“we”, “us”, “the Company”) collects, uses, and protects your personal information in accordance with the UK GDPR and Data Protection Act.

1. Information We Collect

We may collect the following information when you contact us or use our services:
• Name and contact details
• Service and property address
• Job details, service history, and communications
• Payment confirmation (handled securely by our payment processor; we do not store card details)

2. How We Use Your Information

We use your information to:
• Provide scheduled and out-of-hours services
• Create appointments, quotes, and work records
• Communicate regarding your service requests
• Process payments and provide invoices
• Meet legal and regulatory obligations

3. Legal Basis for Processing

We process your data under:
• Contractual necessity (to provide services)
• Legal obligation
• Legitimate business interests (service improvement and communication)

4. Data Storage and Security

• Your information is stored securely using restricted-access systems.
• We take reasonable measures to prevent unauthorised access, loss, or misuse.

5. Sharing Your Information

We only share data with:
• Trusted payment processors for POS transactions
• Legal or regulatory authorities if required
We never sell or distribute data for marketing purposes.

6. Data Retention

We retain customer records only for as long as necessary to fulfil service, legal, and accounting requirements.

7. Your Rights

You may request to:
• Access your personal data
• Update or correct incorrect information
• Request deletion (where legally permissible)
• Restrict or object to processing

Requests can be made via email or post to our registered office.

8. Cookies (if applicable)

If our website uses cookies, a separate Cookie Policy will explain the use of analytics and functional cookies.

9. Contact Information

For privacy-related inquiries, please contact:
ARTU SOLUTIONS LTD
78 Deaconscroft, Peterborough, PE3 7LJ, UK
Email: info@artusolutionsltd.co.uk